
This turned out to be the right decision. We have not only sold our product online to many satisfied people across the country but have also been able to help people with the design and installation of the correct plumbing, filtration and also injections systems for their ponds.
Before I started this blog, I bought numerous books on Koi ponds. Reading them made my eyes water. I couldn't believe that an entire industry could have it so wrong. Everything in the books was contradictory to what really works. I wondered about this for a long time.
Then one day while I was trying to get our product into a pond store, it was explained to me. The store owner said that “It’s much better to have 100 products that don’t work very well than one product that does. If I only carried one water clarifier, one type of pump and one type of filter, I couldn’t stay in business. Therefore I am unable to stock your product which actually works.” I was upset about this, but he was right, that is what business is all about, “selling a product” regardless of whether it works or not. So at this point my product will not be carried in that store.
I still find it hard to believe that there is so much wrong information in regards to ponds and aquariums on the market. It really frustrates me that there are so many people out there spending their money on products that do nothing to keep their ponds and aquariums clean and in a lot of instances are actually harmful to fish and the environment.
I was reading your blog about fish ponds and your product. I am very impressed with your values. It caught me off guard. I wish more stores had your values. It's great to hear that you have a product that works and that you really care about your customers. There aren't many companies that wish the customer was satisfied.
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